[Developers] Developers Digest, Vol 38, Issue 4

Essabry essabry at gmail.com
Mon Dec 12 12:31:32 EST 2011


Hi 
You need to config time in your compagny to stop dialer where no agent logged

Envoyé de mon iPhone

Le 12 déc. 2011 à 05:47, Haamed Kouhfallah <k.haamed at gmail.com> a écrit :

> Thanks for your reply,
> I don't thing I should have logged in agent, because when i have 3 FXO line the dialer call 3 number and on 4th number, it stops working and i have no logged in agent ! it means that auto dialer doesn't need logged in agent, am i true or not?
> 
> is there any ELastix developer here? ;) HELLOOO
> 
> Haamed Kouhfallah
> -----------------------------
> The VoIP-IRAN Manager
> Email: k.haamed at gmail.com
> Web: http://www.voip-iran.com
> Forum: www.voip-iran.com/forum
> 
> 
> 
> 
> On Sun, Dec 11, 2011 at 5:21 PM, <developers-request at lists.elastix.org> wrote:
> Send Developers mailing list submissions to
>        developers at lists.elastix.org
> 
> To subscribe or unsubscribe via the World Wide Web, visit
>        http://lists.elastix.org/mailman/listinfo/developers
> or, via email, send a message with subject or body 'help' to
>        developers-request at lists.elastix.org
> 
> You can reach the person managing the list at
>        developers-owner at lists.elastix.org
> 
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of Developers digest..."
> 
> 
> Today's Topics:
> 
>   1. Re: Developers Digest, Vol 38, Issue 2 (Wasim Baig)
> 
> 
> ----------------------------------------------------------------------
> 
> Message: 1
> Date: Sun, 11 Dec 2011 18:51:32 +0500
> From: Wasim Baig <wasim at convergence.pk>
> Subject: Re: [Developers] Developers Digest, Vol 38, Issue 2
> To: Mailing list for Developers <developers at lists.elastix.org>
> Message-ID:
>        <CABHdwCrmg_N76e4F4udkC7dj5rqwmRxMZC1w04afb7V=KXFzeA at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
> 
> these are some old scripts, not even sure if they work, but should give a
> general idea, please document it better if can
> 
> *[root at cc cc]# cat broadcast_create_agents.sh *
> #!/bin/bash
> 
> rm -vf q9*.bc
> 
> A=911
> L=956
> 
> while [ "$A" -lt "$L" ]
> do
> F=/var/spool/asterisk/broadcast/q$A.bc
>  B=$(($A+1))
> echo "A$A,0"
>  echo "A$B,0"
> echo "Channel: Local/*8888$A at agentlogin
> Context: agentlogin
> Extension: *8888$B
> Priority: 1
> Callerid: BroadAgent <$A>" > $F
> chown asterisk $F
>  let "A += 2"
> done
> 
> exit 0
> 
> 
> *[root at cc cc]# cat broadcast_start.sh *
> #!/bin/bash
> 
> A=911
> L=938
> 
> while [ "$A" -lt "$L" ]
> do
> F=q$A.bc
>  cp -v /var/spool/asterisk/broadcast/$F /var/spool/asterisk/outgoing
>  let "A += 2"
> done
> chown asterisk /var/spool/asterisk/outgoing/q9*.bc
> sleep 5
> rm -vf /var/spool/asterisk/outgoing/q9*.bc
> asterisk -rx "agent show online"
> touch /opt/cc/broadcast.pid
> exit 0
> 
> *[root at cc cc]# cat broadcast_stop.sh *
> #!/bin/bash
> 
> A=911
> L=938
> 
> while [ "$A" -lt "$L" ]
> do
> F=q$A.call
>  asterisk -rx "agent logoff Agent/$A"
> let "A += 1"
> done
> 
> asterisk -rx "agent show online"
> rm -f /opt/cc/broadcast.pid
> exit 0
> 
> -wasim
> 
> On Sun, Dec 11, 2011 at 18:40, Haamed Kouhfallah <k.haamed at gmail.com> wrote:
> 
> > Hi Wasim, Thank you for your reply,
> > How can I have *logged in* dummy agents, should I do it by some
> > softphones ! or there is easier way?
> >
> >
> > Haamed Kouhfallah
> > -----------------------------
> > The VoIP-IRAN Manager
> > Email: k.haamed at gmail.com
> > Web: http://www.voip-iran.com
> > Forum: www.voip-iran.com/forum <http:///www.voip-iran.com/forum>
> >
> >
> >
> >
> > On Sun, Dec 11, 2011 at 4:54 PM, <developers-request at lists.elastix.org>wrote:
> >
> >> Send Developers mailing list submissions to
> >>        developers at lists.elastix.org
> >>
> >> To subscribe or unsubscribe via the World Wide Web, visit
> >>        http://lists.elastix.org/mailman/listinfo/developers
> >> or, via email, send a message with subject or body 'help' to
> >>        developers-request at lists.elastix.org
> >>
> >> You can reach the person managing the list at
> >>        developers-owner at lists.elastix.org
> >>
> >> When replying, please edit your Subject line so it is more specific
> >> than "Re: Contents of Developers digest..."
> >>
> >>
> >> Today's Topics:
> >>
> >>   1. Configuring WrapUp Code in Elastix & Agent Activity       Time
> >>      (S. M. Didarul Abedin)
> >>   2. Re: Configuring WrapUp Code in Elastix & Agent Activity Time
> >>      (Edgar Landivar)
> >>   3. Re: Configuring WrapUp Code in Elastix & Agent    Activity Time
> >>      (S. M. Didarul Abedin)
> >>   4. CallCenter Stop working.... (Haamed Kouhfallah)
> >>   5. Re: CallCenter Stop working.... (Wasim Baig)
> >>
> >>
> >> ----------------------------------------------------------------------
> >>
> >> Message: 1
> >> Date: Sun, 11 Dec 2011 12:58:28 +0600
> >> From: "S. M. Didarul Abedin" <didar.sust at gmail.com>
> >> Subject: [Developers] Configuring WrapUp Code in Elastix & Agent
> >>        Activity        Time
> >> To: developers at lists.elastix.org
> >> Message-ID:
> >>        <CACYmbDea7cNSNuA3SEiKkr2TMMZ7nxQbdsr6exnBB=
> >> mEZd_vZA at mail.gmail.com>
> >> Content-Type: text/plain; charset="utf-8"
> >>
> >> Hi Developers:
> >>
> >> Hope all of you are doing fine. I'm looking for 2 developments below
> >> stated:
> >>
> >> 1) I am using Elastix 2.0.3 for an outbound call center. I want to
> >> configure/add 'WrapUp' codes for outbound call like when an agent finishes
> >> a call, a drop down popup window will appear containing some values like
> >> e.g. Sales Call, Reactivation Call, Network Issues, Billing Dispute Issue.
> >> After clicking right WrapUp, values will insert into a database. and at
> >> days end supervisor will able to generate WrapUp report.
> >>
> >> 2) is there any way to calculate agent's activity time in elastix? like
> >> e.g. an agent logged in in a sip soft phone (x-lite/zoiper/etc.) at 9.00AM
> >> with available status,  then he went out for lunch setting status "Out for
> >> lunch", came back to work with status "Available", then out for a break
> >> with status "Away from Desk". at 4.00PM he/she change the status to "gone
> >> home" and leave workplace. at days end i want to generate how much time
> >> s(he) was in available, out for lunch, away from desk etc status.
> >>
> >> Thanks in Advance.
> >>
> >> did at R
> >> -------------- next part --------------
> >> An HTML attachment was scrubbed...
> >> URL:
> >> http://lists.elastix.org/pipermail/developers/attachments/20111211/a3c94485/attachment-0001.html
> >>
> >> ------------------------------
> >>
> >> Message: 2
> >> Date: Sun, 11 Dec 2011 02:41:13 -0500
> >> From: Edgar Landivar <elandivar at palosanto.com>
> >> Subject: Re: [Developers] Configuring WrapUp Code in Elastix & Agent
> >>        Activity Time
> >> To: developers at lists.elastix.org
> >> Message-ID: <4EE45E99.1030303 at palosanto.com>
> >> Content-Type: text/plain; charset="iso-8859-1"
> >>
> >> Both features can be developed. Maybe you can be interested in to enter
> >> a bounty here:
> >>
> >>
> >> http://www.elastix.org/index.php/en/component/content/article/722-elx10k.html
> >>
> >> Best Regards,
> >>
> >> -- Edgar
> >>
> >> El 11/12/11 1:58, S. M. Didarul Abedin escribi?:
> >> > Hi Developers:
> >> >
> >> > Hope all of you are doing fine. I'm looking for 2 developments below
> >> > stated:
> >> >
> >> > 1) I am using Elastix 2.0.3 for an outbound call center. I want to
> >> > configure/add 'WrapUp' codes for outbound call like when an agent
> >> > finishes a call, a drop down popup window will appear containing some
> >> > values like e.g. Sales Call, Reactivation Call, Network Issues,
> >> > Billing Dispute Issue. After clicking right WrapUp, values will insert
> >> > into a database. and at days end supervisor will able to generate
> >> > WrapUp report.
> >> >
> >> > 2) is there any way to calculate agent's activity time in elastix?
> >> > like e.g. an agent logged in in a sip soft phone (x-lite/zoiper/etc.)
> >> > at 9.00AM with available status,  then he went out for lunch setting
> >> > status "Out for lunch", came back to work with status "Available",
> >> > then out for a break with status "Away from Desk". at 4.00PM he/she
> >> > change the status to "gone home" and leave workplace. at days end i
> >> > want to generate how much time s(he) was in available, out for lunch,
> >> > away from desk etc status.
> >> >
> >> > Thanks in Advance.
> >> >
> >> > did at R
> >> >
> >> >
> >> > _______________________________________________
> >> > Developers mailing list
> >> > Developers at lists.elastix.org
> >> > http://lists.elastix.org/mailman/listinfo/developers
> >>
> >> -------------- next part --------------
> >> An HTML attachment was scrubbed...
> >> URL:
> >> http://lists.elastix.org/pipermail/developers/attachments/20111211/c94857db/attachment-0001.html
> >>
> >> ------------------------------
> >>
> >> Message: 3
> >> Date: Sun, 11 Dec 2011 14:12:04 +0600
> >> From: "S. M. Didarul Abedin" <didar.sust at gmail.com>
> >> Subject: Re: [Developers] Configuring WrapUp Code in Elastix & Agent
> >>        Activity Time
> >> To: Mailing list for Developers <developers at lists.elastix.org>
> >> Message-ID:
> >>        <CACYmbDe9XV8fZq3un_PuXZ1Rh63z=
> >> AMEnPup_T9w3jaYPzg5uQ at mail.gmail.com>
> >> Content-Type: text/plain; charset="utf-8"
> >>
> >> Thanks Edgar!!
> >>
> >> BR//
> >> DidaR
> >>
> >> On Sun, Dec 11, 2011 at 1:41 PM, Edgar Landivar <elandivar at palosanto.com
> >> >wrote:
> >>
> >> >  Both features can be developed. Maybe you can be interested in to
> >> enter a
> >> > bounty here:
> >> >
> >> >
> >> >
> >> http://www.elastix.org/index.php/en/component/content/article/722-elx10k.html
> >> >
> >> > Best Regards,
> >> >
> >> > -- Edgar
> >> >
> >> > El 11/12/11 1:58, S. M. Didarul Abedin escribi?:
> >> >
> >> > Hi Developers:
> >> >
> >> >  Hope all of you are doing fine. I'm looking for 2 developments below
> >> > stated:
> >> >
> >> >  1) I am using Elastix 2.0.3 for an outbound call center. I want to
> >> > configure/add 'WrapUp' codes for outbound call like when an agent
> >> finishes
> >> > a call, a drop down popup window will appear containing some values like
> >> > e.g. Sales Call, Reactivation Call, Network Issues, Billing Dispute
> >> Issue.
> >> > After clicking right WrapUp, values will insert into a database. and at
> >> > days end supervisor will able to generate WrapUp report.
> >> >
> >> > 2) is there any way to calculate agent's activity time in elastix? like
> >> > e.g. an agent logged in in a sip soft phone (x-lite/zoiper/etc.) at
> >> 9.00AM
> >> > with available status,  then he went out for lunch setting status "Out
> >> for
> >> > lunch", came back to work with status "Available", then out for a break
> >> > with status "Away from Desk". at 4.00PM he/she change the status to
> >> "gone
> >> > home" and leave workplace. at days end i want to generate how much time
> >> > s(he) was in available, out for lunch, away from desk etc status.
> >> >
> >> > Thanks in Advance.
> >> >
> >> >  did at R
> >> >
> >> >
> >> > _______________________________________________
> >> > Developers mailing listDevelopers at lists.elastix.orghttp://
> >> lists.elastix.org/mailman/listinfo/developers
> >> >
> >> >
> >> >
> >> > _______________________________________________
> >> > Developers mailing list
> >> > Developers at lists.elastix.org
> >> > http://lists.elastix.org/mailman/listinfo/developers
> >> >
> >> >
> >> -------------- next part --------------
> >> An HTML attachment was scrubbed...
> >> URL:
> >> http://lists.elastix.org/pipermail/developers/attachments/20111211/d93d62cc/attachment-0001.html
> >>
> >> ------------------------------
> >>
> >> Message: 4
> >> Date: Sun, 11 Dec 2011 16:30:14 +0330
> >> From: Haamed Kouhfallah <k.haamed at gmail.com>
> >> Subject: [Developers] CallCenter Stop working....
> >> To: developers at lists.elastix.org
> >> Message-ID:
> >>        <
> >> CA+GSx8munVj4ATyddzX9f36BAMtPK2zgmgJtBZzFJ82+HquPXQ at mail.gmail.com>
> >> Content-Type: text/plain; charset="utf-8"
> >>
> >> Hi all,
> >> I wanna use auto dialer to play announce instead of connecting to agents,
> >> I
> >> did it by making custom extension and it work when my Trunk has no limited
> >> channel, like when I trunk 2 elastix together.
> >> but when I make Campaign with one FXO chanel, it dial first number and
> >> connect it to my Custom Extension but stop dialing after disconnecting !
> >> and In callcenter menu shows that dialler is ON..
> >>
> >> I think i should do something with dialer in my Custom Extension !
> >>
> >> thanks in advanced
> >>
> >> Haamed Kouhfallah
> >> -----------------------------
> >> The VoIP-IRAN Manager
> >> Email: k.haamed at gmail.com
> >> Web: http://www.voip-iran.com
> >> Forum: www.voip-iran.com/forum <http:///www.voip-iran.com/forum>
> >> -------------- next part --------------
> >> An HTML attachment was scrubbed...
> >> URL:
> >> http://lists.elastix.org/pipermail/developers/attachments/20111211/cd668a65/attachment-0001.html
> >>
> >> ------------------------------
> >>
> >> Message: 5
> >> Date: Sun, 11 Dec 2011 18:24:03 +0500
> >> From: Wasim Baig <wasim at convergence.pk>
> >> Subject: Re: [Developers] CallCenter Stop working....
> >> To: Mailing list for Developers <developers at lists.elastix.org>
> >> Message-ID:
> >>        <
> >> CABHdwCpBJZ5_3Aaw_0hZ7NzTo87LJmwbryrrF_oJi195SUe6Zg at mail.gmail.com>
> >> Content-Type: text/plain; charset="iso-8859-1"
> >>
> >> You need to have that as many dummy agents logged in as you want calls
> >>
> >> -wasim
> >>
> >> On Sun, Dec 11, 2011 at 18:00, Haamed Kouhfallah <k.haamed at gmail.com>
> >> wrote:
> >>
> >> > Hi all,
> >> > I wanna use auto dialer to play announce instead of connecting to
> >> agents,
> >> > I did it by making custom extension and it work when my Trunk has no
> >> > limited channel, like when I trunk 2 elastix together.
> >> > but when I make Campaign with one FXO chanel, it dial first number and
> >> > connect it to my Custom Extension but stop dialing after disconnecting !
> >> > and In callcenter menu shows that dialler is ON..
> >> >
> >> > I think i should do something with dialer in my Custom Extension !
> >> >
> >> > thanks in advanced
> >> >
> >> > Haamed Kouhfallah
> >> > -----------------------------
> >> > The VoIP-IRAN Manager
> >> > Email: k.haamed at gmail.com
> >> > Web: http://www.voip-iran.com
> >> > Forum: www.voip-iran.com/forum <http:///www.voip-iran.com/forum>
> >> >
> >> >
> >> >
> >> > _______________________________________________
> >> > Developers mailing list
> >> > Developers at lists.elastix.org
> >> > http://lists.elastix.org/mailman/listinfo/developers
> >> >
> >> >
> >>
> >>
> >> --
> >> wasim h. baig | principal consultant | convergence pk | +92 30 0850 8070|
> >> peace be upon you ...
> >> -------------- next part --------------
> >> An HTML attachment was scrubbed...
> >> URL:
> >> http://lists.elastix.org/pipermail/developers/attachments/20111211/056b6c5b/attachment.html
> >>
> >> ------------------------------
> >>
> >> _______________________________________________
> >> Developers mailing list
> >> Developers at lists.elastix.org
> >> http://lists.elastix.org/mailman/listinfo/developers
> >>
> >>
> >> End of Developers Digest, Vol 38, Issue 2
> >> *****************************************
> >>
> >
> >
> > _______________________________________________
> > Developers mailing list
> > Developers at lists.elastix.org
> > http://lists.elastix.org/mailman/listinfo/developers
> >
> >
> 
> 
> --
> wasim h. baig | principal consultant | convergence pk | +92 30 0850 8070 |
> peace be upon you ...
> -------------- next part --------------
> An HTML attachment was scrubbed...
> URL: http://lists.elastix.org/pipermail/developers/attachments/20111211/0ae08c09/attachment.html
> 
> ------------------------------
> 
> _______________________________________________
> Developers mailing list
> Developers at lists.elastix.org
> http://lists.elastix.org/mailman/listinfo/developers
> 
> 
> End of Developers Digest, Vol 38, Issue 4
> *****************************************
> 
> _______________________________________________
> Developers mailing list
> Developers at lists.elastix.org
> http://lists.elastix.org/mailman/listinfo/developers
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