[Elastix General-es] Call Center: las llamadas no aparecen en la consola de agente
Alejandro Cabrera Obed
aco1967 en gmail.com
Vie Feb 3 09:19:04 EST 2012
Gracias, y perdon por la extension del log aunque solo les paso las lineas
a partir de detener y arrancar el dialer, y hacer solo una llamada:
2012-02-03 11:09:49 : (ProcessMonitor) PID = 15897, dialerd received signal
#15, terminating...
2012-02-03 11:09:49 : (ProcessMonitor) Forwarding signal #15 to
DialerProcess...
2012-02-03 11:09:49 : (ProcessMonitor) Completed signal forwarding to
DialerProcess
2012-02-03 11:09:49 : (DialerProcess) Warning:
/opt/elastix/dialer/MultiplexServer.class.php line 94 - stream_select():
unable to select [4]: Interrupted system call (max_fd=5)
2012-02-03 11:09:49 : (DialerProcess) INFO: select() finaliza con fallo -
señal pendiente?
2012-02-03 11:09:49 : (DialerProcess) PID = 15900, process received signal
15, terminating...
2012-02-03 11:09:50 : (DialerProcess) PID = 15900, process terminated
normally.
2012-02-03 11:09:50 : (ProcessMonitor) PID = 15897, process terminated
normally.
2012-02-03 11:09:55 : Main log opened correctly
----------------------------------------
Marcador predictivo en PHP
(PHP implementation, v1.0)
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Please report bugs/issues at:
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----------------------------------------
2012-02-03 11:09:55 : Main log located at /opt/elastix/dialer/dialerd.log
2012-02-03 11:09:55 : (ProcessMonitor) PID = 16653, monitor started normally
2012-02-03 11:09:55 : (DialerProcess) starting up process...
2012-02-03 11:09:55 : (DialerProcess) Usando host de base de datos:
localhost
2012-02-03 11:09:55 : (DialerProcess) INFO: escuchando peticiones en tcp://
0.0.0.0:20005 ...
2012-02-03 11:09:55 : (DialerProcess) INFO: AMI login configurado en DB...
2012-02-03 11:09:55 : (DialerProcess) Usando host de Asterisk Manager:
127.0.0.1
2012-02-03 11:09:55 : (DialerProcess) Usando duración de sesión Asterisk
de : 0 segundos.
2012-02-03 11:09:55 : (DialerProcess) Usando tiempo de contestado (inicial)
de : 8 segundos.
2012-02-03 11:09:55 : (DialerProcess) Usando umbral de llamada corta: 10
segundos.
2012-02-03 11:09:55 : (DialerProcess) Usando porcentaje de atención: 97.0 %
2012-02-03 11:09:55 : (DialerProcess) INFO: Iniciando sesión de control de
Asterisk...
2012-02-03 11:09:55 : (DialerProcess) INFO: CoreSettings reporta Asterisk
1.8.7.0
2012-02-03 11:09:55 : (DialerProcess) INFO: sistema actual sàpuede
registrar agente para campaña agendada.
2012-02-03 11:09:55 : (DialerProcess) INFO: sistema actual sàpuede
registrar causa extendida de fallo de llamada.
2012-02-03 11:09:55 : (DialerProcess) INFO: sistema actual sàpuede
registrar timestamp de Originate.
2012-02-03 11:09:55 : (DialerProcess) INFO: tabla asterisk.trunks sÃÂ
existe, se asume FreePBX reciente.
2012-02-03 11:09:55 : (DialerProcess) INFO: sistema actual sàpuede
registrar ID de campaña entrante.
2012-02-03 11:09:55 : (DialerProcess) INFO: sistema actual sàpuede
registrar troncal de campaña entrante.
2012-02-03 11:09:55 : (DialerProcess) PID = 16656, process started normally
2012-02-03 11:10:18 : (DialerProcess) DEBUG: ENTER OnNewchannel
2012-02-03 11:10:18 : (DialerProcess) DEBUG: newchannel:
params => Array
(
[Event] => Newchannel
[Privilege] => call,all
[Channel] => SIP/3302-00000015
[ChannelState] => 0
[ChannelStateDesc] => Down
[CallerIDNum] => 3302
[CallerIDName] => device
[AccountCode] =>
[Exten] =>
[Context] => from-internal
[Uniqueid] => 1328278218.54
[local_timestamp_received] => 1328278218
)
2012-02-03 11:10:18 : (DialerProcess) DEBUG: EXIT OnNewchannel
2012-02-03 11:10:21 : (DialerProcess) DEBUG: ENTER OnOriginateResponse
2012-02-03 11:10:21 : (DialerProcess) DEBUG: originateresponse:
params => Array
(
[Event] => OriginateResponse
[Privilege] => call,all
[ActionID] => ECCP:1.0:16656:AgentLogin:Agent/9001
[Response] => Success
[Channel] => SIP/3302-00000015
[Context] =>
[Exten] =>
[Reason] => 4
[Uniqueid] => 1328278218.54
[CallerIDNum] => <unknown>
[CallerIDName] => <unknown>
[local_timestamp_received] => 1328278221
)
2012-02-03 11:10:21 : (DialerProcess) DEBUG: AgentLogin(Agent/9001)
detectado
2012-02-03 11:10:21 : (DialerProcess) DEBUG: AgentLogin(Agent/9001) llamada
contestada, esperando clave de agente...
2012-02-03 11:10:21 : (DialerProcess) DEBUG: EXIT OnOriginateResponse
2012-02-03 11:10:26 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
[historial_contestada] => Array
(
)
[campanias] => Array
(
)
[llamadas] => Array
(
)
)
2012-02-03 11:10:26 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
[Agent/9001] => Array
(
[estado_consola] => logging
[extension] =>
[id_sesion] =>
[id_break] =>
[Uniqueid] => 1328278218.54
[info_hold] =>
[num_pausas] => 0
)
)
2012-02-03 11:10:26 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:10:26 : (DialerProcess) DEBUG: fecha_inicio Uniqueid
queue agentnum id_call event Channel ChannelClient:
2012-02-03 11:10:27 : (DialerProcess) DEBUG: ENTER OnAgentlogin
2012-02-03 11:10:27 : (DialerProcess) DEBUG: agentlogin:
params => Array
(
[Event] => Agentlogin
[Privilege] => agent,all
[Agent] => 9001
[Channel] => SIP/3302-00000015
[Uniqueid] => 1328278218.54
[local_timestamp_received] => 1328278227
)
2012-02-03 11:10:27 : (DialerProcess) DEBUG: EXIT OnAgentlogin
2012-02-03 11:10:53 : (DialerProcess) DEBUG: ENTER OnNewchannel
2012-02-03 11:10:53 : (DialerProcess) DEBUG: newchannel:
params => Array
(
[Event] => Newchannel
[Privilege] => call,all
[Channel] => DAHDI/8-1
[ChannelState] => 4
[ChannelStateDesc] => Ring
[CallerIDNum] =>
[CallerIDName] =>
[AccountCode] =>
[Exten] => 6502
[Context] => from-pstn
[Uniqueid] => 1328278253.55
[local_timestamp_received] => 1328278253
)
2012-02-03 11:10:53 : (DialerProcess) DEBUG: EXIT OnNewchannel
2012-02-03 11:10:53 : (DialerProcess) DEBUG: ENTER OnJoin
2012-02-03 11:10:53 : (DialerProcess) DEBUG: join:
params => Array
(
[Event] => Join
[Privilege] => call,all
[Channel] => DAHDI/8-1
[CallerIDNum] => unknown
[CallerIDName] => unknown
[ConnectedLineNum] => unknown
[ConnectedLineName] => unknown
[Queue] => 3401
[Position] => 1
[Count] => 1
[Uniqueid] => 1328278253.55
[local_timestamp_received] => 1328278253
)
2012-02-03 11:10:53 : (DialerProcess) DEBUG: ENTER notificarJoin
2012-02-03 11:10:53 : (DialerProcess) DEBUG: EXIT notificarJoin
2012-02-03 11:10:53 : (DialerProcess) DEBUG: EXIT OnJoin
2012-02-03 11:10:53 : (DialerProcess) DEBUG: ENTER OnNewchannel
2012-02-03 11:10:53 : (DialerProcess) DEBUG: newchannel:
params => Array
(
[Event] => Newchannel
[Privilege] => call,all
[Channel] => Agent/9001
[ChannelState] => 0
[ChannelStateDesc] => Down
[CallerIDNum] =>
[CallerIDName] =>
[AccountCode] =>
[Exten] =>
[Context] => from-internal
[Uniqueid] => 1328278253.56
[local_timestamp_received] => 1328278253
)
2012-02-03 11:10:53 : (DialerProcess) DEBUG: EXIT OnNewchannel
2012-02-03 11:10:54 : (DialerProcess) DEBUG: ENTER OnLink
2012-02-03 11:10:54 : (DialerProcess) DEBUG: bridge:
params => Array
(
[Event] => Bridge
[Privilege] => call,all
[Bridgestate] => Link
[Bridgetype] => core
[Channel1] => DAHDI/8-1
[Channel2] => Agent/9001
[Uniqueid1] => 1328278253.55
[Uniqueid2] => 1328278253.56
[CallerID1] =>
[CallerID2] => 3401
[local_timestamp_received] => 1328278254
)
2012-02-03 11:10:54 : (DialerProcess) DEBUG: ENTER notificarLink
2012-02-03 11:10:54 : (DialerProcess) DEBUG: cola(s) candidata(s) [3401] no
se encuentra en cache de colas monitoreadas: Array
(
)
2012-02-03 11:10:54 : (DialerProcess) DEBUG: EXIT notificarLink
2012-02-03 11:10:54 : (DialerProcess) DEBUG: bridge: evento no corresponde
a llamadas monitoreadas!
2012-02-03 11:10:54 : (DialerProcess) DEBUG: EXIT OnLink
2012-02-03 11:10:58 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
[historial_contestada] => Array
(
)
[campanias] => Array
(
)
[llamadas] => Array
(
)
)
2012-02-03 11:10:58 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
[Agent/9001] => Array
(
[estado_consola] => logged-in
[extension] =>
[id_sesion] => 9
[id_break] =>
[Uniqueid] => 1328278218.54
[info_hold] =>
[num_pausas] => 0
)
)
2012-02-03 11:10:58 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:10:58 : (DialerProcess) DEBUG: fecha_inicio Uniqueid
queue agentnum id_call event Channel ChannelClient:
2012-02-03 11:11:21 : (DialerProcess) DEBUG: ENTER OnUnlink
2012-02-03 11:11:21 : (DialerProcess) DEBUG: unlink:
params => Array
(
[Event] => Unlink
[Privilege] => call,all
[Channel1] => DAHDI/8-1
[Channel2] => Agent/9001
[Uniqueid1] => 1328278253.55
[Uniqueid2] => 1328278253.56
[CallerID1] => <unknown>
[CallerID2] => 3401
[local_timestamp_received] => 1328278281
)
2012-02-03 11:11:21 : (DialerProcess) DEBUG: EXIT OnUnlink
2012-02-03 11:11:21 : (DialerProcess) DEBUG: ENTER OnHangup
2012-02-03 11:11:21 : (DialerProcess) DEBUG: hangup:
params => Array
(
[Event] => Hangup
[Privilege] => call,all
[Channel] => Agent/9001
[Uniqueid] => 1328278253.56
[CallerIDNum] => 3401
[CallerIDName] => <unknown>
[ConnectedLineNum] => <unknown>
[ConnectedLineName] => <unknown>
[Cause] => 0
[Cause-txt] => Unknown
[local_timestamp_received] => 1328278281
)
2012-02-03 11:11:21 : (DialerProcess) DEBUG: ENTER notificarHangup
2012-02-03 11:11:21 : (DialerProcess) DEBUG: EXIT notificarHangup
2012-02-03 11:11:21 : (DialerProcess) DEBUG: EXIT OnHangup
2012-02-03 11:11:21 : (DialerProcess) DEBUG: ENTER OnHangup
2012-02-03 11:11:21 : (DialerProcess) DEBUG: hangup:
params => Array
(
[Event] => Hangup
[Privilege] => call,all
[Channel] => DAHDI/8-1
[Uniqueid] => 1328278253.55
[CallerIDNum] => <unknown>
[CallerIDName] => <unknown>
[ConnectedLineNum] => <unknown>
[ConnectedLineName] => <unknown>
[Cause] => 16
[Cause-txt] => Normal Clearing
[local_timestamp_received] => 1328278281
)
2012-02-03 11:11:21 : (DialerProcess) DEBUG: ENTER notificarHangup
2012-02-03 11:11:21 : (DialerProcess) DEBUG: EXIT notificarHangup
2012-02-03 11:11:21 : (DialerProcess) DEBUG: EXIT OnHangup
2012-02-03 11:11:29 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
[historial_contestada] => Array
(
)
[campanias] => Array
(
)
[llamadas] => Array
(
)
)
2012-02-03 11:11:29 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
[Agent/9001] => Array
(
[estado_consola] => logged-in
[extension] =>
[id_sesion] => 9
[id_break] =>
[Uniqueid] => 1328278218.54
[info_hold] =>
[num_pausas] => 0
)
)
2012-02-03 11:11:29 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:11:29 : (DialerProcess) DEBUG: fecha_inicio Uniqueid
queue agentnum id_call event Channel ChannelClient:
2012-02-03 11:12:00 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
[historial_contestada] => Array
(
)
[campanias] => Array
(
)
[llamadas] => Array
(
)
)
2012-02-03 11:12:00 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
[Agent/9001] => Array
(
[estado_consola] => logged-in
[extension] =>
[id_sesion] => 9
[id_break] =>
[Uniqueid] => 1328278218.54
[info_hold] =>
[num_pausas] => 0
)
)
2012-02-03 11:12:00 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:12:00 : (DialerProcess) DEBUG: fecha_inicio Uniqueid
queue agentnum id_call event Channel ChannelClient:
2012-02-03 11:12:31 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
[historial_contestada] => Array
(
)
[campanias] => Array
(
)
[llamadas] => Array
(
)
)
2012-02-03 11:12:31 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
[Agent/9001] => Array
(
[estado_consola] => logged-in
[extension] =>
[id_sesion] => 9
[id_break] =>
[Uniqueid] => 1328278218.54
[info_hold] =>
[num_pausas] => 0
)
)
2012-02-03 11:12:31 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:12:31 : (DialerProcess) DEBUG: fecha_inicio Uniqueid
queue agentnum id_call event Channel ChannelClient:
2012-02-03 11:13:01 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
[historial_contestada] => Array
(
)
[campanias] => Array
(
)
[llamadas] => Array
(
)
)
2012-02-03 11:13:01 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
[Agent/9001] => Array
(
[estado_consola] => logged-in
[extension] =>
[id_sesion] => 9
[id_break] =>
[Uniqueid] => 1328278218.54
[info_hold] =>
[num_pausas] => 0
)
)
2012-02-03 11:13:01 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:13:01 : (DialerProcess) DEBUG: fecha_inicio Uniqueid
queue agentnum id_call event Channel ChannelClient:
2012-02-03 11:13:33 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
[historial_contestada] => Array
(
)
[campanias] => Array
(
)
[llamadas] => Array
(
)
)
2012-02-03 11:13:33 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
[Agent/9001] => Array
(
[estado_consola] => logged-in
[extension] =>
[id_sesion] => 9
[id_break] =>
[Uniqueid] => 1328278218.54
[info_hold] =>
[num_pausas] => 0
)
)
2012-02-03 11:13:33 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:13:33 : (DialerProcess) DEBUG: fecha_inicio Uniqueid
queue agentnum id_call event Channel ChannelClient:
2012-02-03 11:14:04 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
[historial_contestada] => Array
(
)
[campanias] => Array
(
)
[llamadas] => Array
(
)
)
2012-02-03 11:14:04 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
[Agent/9001] => Array
(
[estado_consola] => logged-in
[extension] =>
[id_sesion] => 9
[id_break] =>
[Uniqueid] => 1328278218.54
[info_hold] =>
[num_pausas] => 0
)
)
2012-02-03 11:14:04 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:14:04 : (DialerProcess) DEBUG: fecha_inicio Uniqueid
queue agentnum id_call event Channel ChannelClient:
2012-02-03 11:14:35 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
[historial_contestada] => Array
(
)
[campanias] => Array
(
)
[llamadas] => Array
(
)
)
2012-02-03 11:14:35 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
[Agent/9001] => Array
(
[estado_consola] => logged-in
[extension] =>
[id_sesion] => 9
[id_break] =>
[Uniqueid] => 1328278218.54
[info_hold] =>
[num_pausas] => 0
)
)
2012-02-03 11:14:35 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:14:35 : (DialerProcess) DEBUG: fecha_inicio Uniqueid
queue agentnum id_call event Channel ChannelClient:
2012-02-03 11:15:06 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
[historial_contestada] => Array
(
)
[campanias] => Array
(
)
[llamadas] => Array
(
)
)
2012-02-03 11:15:06 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
[Agent/9001] => Array
(
[estado_consola] => logged-in
[extension] =>
[id_sesion] => 9
[id_break] =>
[Uniqueid] => 1328278218.54
[info_hold] =>
[num_pausas] => 0
)
)
2012-02-03 11:15:06 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:15:06 : (DialerProcess) DEBUG: fecha_inicio Uniqueid
queue agentnum id_call event Channel ChannelClient:
2012-02-03 11:15:36 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
[historial_contestada] => Array
(
)
[campanias] => Array
(
)
[llamadas] => Array
(
)
)
2012-02-03 11:15:36 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
[Agent/9001] => Array
(
[estado_consola] => logged-in
[extension] =>
[id_sesion] => 9
[id_break] =>
[Uniqueid] => 1328278218.54
[info_hold] =>
[num_pausas] => 0
)
)
2012-02-03 11:15:36 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:15:36 : (DialerProcess) DEBUG: fecha_inicio Uniqueid
queue agentnum id_call event Channel ChannelClient:
2012-02-03 11:16:08 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
[historial_contestada] => Array
(
)
[campanias] => Array
(
)
[llamadas] => Array
(
)
)
2012-02-03 11:16:08 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
[Agent/9001] => Array
(
[estado_consola] => logged-in
[extension] =>
[id_sesion] => 9
[id_break] =>
[Uniqueid] => 1328278218.54
[info_hold] =>
[num_pausas] => 0
)
)
2012-02-03 11:16:08 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:16:08 : (DialerProcess) DEBUG: fecha_inicio Uniqueid
queue agentnum id_call event Channel ChannelClient:
El 3 de febrero de 2012 11:12, <alexissaucedo en gmail.com> escribió:
> Dale pasa el log y ahà vemos que te anda pasando
> Enviado desde mi BlackBerry de Personal
>
> -----Original Message-----
> From: Alejandro Cabrera Obed <aco1967 en gmail.com>
> Sender: general-es-bounces en lists.elastix.org
> Date: Fri, 3 Feb 2012 11:10:03
> To: Lista general de discusion en Espanol<general-es en lists.elastix.org>
> Reply-To: Lista general de discusion en Espanol <
> general-es en lists.elastix.org>
> Subject: Re: [Elastix General-es] Call Center: las llamadas no aparecen en
> la consola de agente
>
> _______________________________________________
> General-es mailing list
> General-es en lists.elastix.org
> http://lists.elastix.org/mailman/listinfo/general-es
>
>
> _______________________________________________
> General-es mailing list
> General-es en lists.elastix.org
> http://lists.elastix.org/mailman/listinfo/general-es
>
--
Alejandro Cabrera Obed
aco1967 en gmail.com
www.alejandrocabrera.com.ar
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