[Elastix General-es] Call Center: las llamadas no aparecen en la consola de agente

Alejandro Cabrera Obed aco1967 en gmail.com
Vie Feb 3 09:19:04 EST 2012


Gracias, y perdon por la extension del log aunque solo les paso las lineas
a partir de detener y arrancar el dialer, y hacer solo una llamada:


2012-02-03 11:09:49 : (ProcessMonitor) PID = 15897, dialerd received signal
#15, terminating...
2012-02-03 11:09:49 : (ProcessMonitor) Forwarding signal #15 to
DialerProcess...
2012-02-03 11:09:49 : (ProcessMonitor) Completed signal forwarding to
DialerProcess
2012-02-03 11:09:49 : (DialerProcess) Warning:
/opt/elastix/dialer/MultiplexServer.class.php line 94 - stream_select():
unable to select [4]: Interrupted system call (max_fd=5)
2012-02-03 11:09:49 : (DialerProcess) INFO: select() finaliza con fallo -
señal pendiente?
2012-02-03 11:09:49 : (DialerProcess) PID = 15900, process received signal
15, terminating...
2012-02-03 11:09:50 : (DialerProcess) PID = 15900, process terminated
normally.
2012-02-03 11:09:50 : (ProcessMonitor) PID = 15897, process terminated
normally.
2012-02-03 11:09:55 : Main log opened correctly
----------------------------------------
       Marcador predictivo en PHP
      (PHP implementation, v1.0)
    Powered by Palosanto Solutions

      Please report bugs/issues at:
        a_villacis en palosanto.com
----------------------------------------
2012-02-03 11:09:55 : Main log located at /opt/elastix/dialer/dialerd.log
2012-02-03 11:09:55 : (ProcessMonitor) PID = 16653, monitor started normally
2012-02-03 11:09:55 : (DialerProcess) starting up process...
2012-02-03 11:09:55 : (DialerProcess) Usando host de base de datos:
localhost
2012-02-03 11:09:55 : (DialerProcess) INFO: escuchando peticiones en tcp://
0.0.0.0:20005 ...
2012-02-03 11:09:55 : (DialerProcess) INFO: AMI login configurado en DB...
2012-02-03 11:09:55 : (DialerProcess) Usando host de Asterisk Manager:
127.0.0.1
2012-02-03 11:09:55 : (DialerProcess) Usando duración de sesión Asterisk
de : 0 segundos.
2012-02-03 11:09:55 : (DialerProcess) Usando tiempo de contestado (inicial)
de : 8 segundos.
2012-02-03 11:09:55 : (DialerProcess) Usando umbral de llamada corta: 10
segundos.
2012-02-03 11:09:55 : (DialerProcess) Usando porcentaje de atención: 97.0 %
2012-02-03 11:09:55 : (DialerProcess) INFO: Iniciando sesión de control de
Asterisk...
2012-02-03 11:09:55 : (DialerProcess) INFO: CoreSettings reporta Asterisk
1.8.7.0
2012-02-03 11:09:55 : (DialerProcess) INFO: sistema actual s├â┬ş puede
registrar agente para campaña agendada.
2012-02-03 11:09:55 : (DialerProcess) INFO: sistema actual s├â┬ş puede
registrar causa extendida de fallo de llamada.
2012-02-03 11:09:55 : (DialerProcess) INFO: sistema actual s├â┬ş puede
registrar timestamp de Originate.
2012-02-03 11:09:55 : (DialerProcess) INFO: tabla asterisk.trunks s├â┬ş
existe, se asume FreePBX reciente.
2012-02-03 11:09:55 : (DialerProcess) INFO: sistema actual s├â┬ş puede
registrar ID de campaña entrante.
2012-02-03 11:09:55 : (DialerProcess) INFO: sistema actual s├â┬ş puede
registrar troncal de campaña entrante.
2012-02-03 11:09:55 : (DialerProcess) PID = 16656, process started normally
2012-02-03 11:10:18 : (DialerProcess) DEBUG: ENTER OnNewchannel
2012-02-03 11:10:18 : (DialerProcess) DEBUG: newchannel:
params => Array
(
    [Event] => Newchannel
    [Privilege] => call,all
    [Channel] => SIP/3302-00000015
    [ChannelState] => 0
    [ChannelStateDesc] => Down
    [CallerIDNum] => 3302
    [CallerIDName] => device
    [AccountCode] =>
    [Exten] =>
    [Context] => from-internal
    [Uniqueid] => 1328278218.54
    [local_timestamp_received] => 1328278218
)

2012-02-03 11:10:18 : (DialerProcess) DEBUG: EXIT OnNewchannel
2012-02-03 11:10:21 : (DialerProcess) DEBUG: ENTER OnOriginateResponse
2012-02-03 11:10:21 : (DialerProcess) DEBUG: originateresponse:
params => Array
(
    [Event] => OriginateResponse
    [Privilege] => call,all
    [ActionID] => ECCP:1.0:16656:AgentLogin:Agent/9001
    [Response] => Success
    [Channel] => SIP/3302-00000015
    [Context] =>
    [Exten] =>
    [Reason] => 4
    [Uniqueid] => 1328278218.54
    [CallerIDNum] => <unknown>
    [CallerIDName] => <unknown>
    [local_timestamp_received] => 1328278221
)

2012-02-03 11:10:21 : (DialerProcess) DEBUG: AgentLogin(Agent/9001)
detectado
2012-02-03 11:10:21 : (DialerProcess) DEBUG: AgentLogin(Agent/9001) llamada
contestada, esperando clave de agente...
2012-02-03 11:10:21 : (DialerProcess) DEBUG: EXIT OnOriginateResponse
2012-02-03 11:10:26 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
    [historial_contestada] => Array
        (
        )

    [campanias] => Array
        (
        )

    [llamadas] => Array
        (
        )

)

2012-02-03 11:10:26 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
    [Agent/9001] => Array
        (
            [estado_consola] => logging
            [extension] =>
            [id_sesion] =>
            [id_break] =>
            [Uniqueid] => 1328278218.54
            [info_hold] =>
            [num_pausas] => 0
        )

)

2012-02-03 11:10:26 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:10:26 : (DialerProcess) DEBUG: fecha_inicio       Uniqueid
     queue   agentnum        id_call event   Channel ChannelClient:
2012-02-03 11:10:27 : (DialerProcess) DEBUG: ENTER OnAgentlogin
2012-02-03 11:10:27 : (DialerProcess) DEBUG: agentlogin:
params => Array
(
    [Event] => Agentlogin
    [Privilege] => agent,all
    [Agent] => 9001
    [Channel] => SIP/3302-00000015
    [Uniqueid] => 1328278218.54
    [local_timestamp_received] => 1328278227
)

2012-02-03 11:10:27 : (DialerProcess) DEBUG: EXIT OnAgentlogin
2012-02-03 11:10:53 : (DialerProcess) DEBUG: ENTER OnNewchannel
2012-02-03 11:10:53 : (DialerProcess) DEBUG: newchannel:
params => Array
(
    [Event] => Newchannel
    [Privilege] => call,all
    [Channel] => DAHDI/8-1
    [ChannelState] => 4
    [ChannelStateDesc] => Ring
    [CallerIDNum] =>
    [CallerIDName] =>
    [AccountCode] =>
    [Exten] => 6502
    [Context] => from-pstn
    [Uniqueid] => 1328278253.55
    [local_timestamp_received] => 1328278253
)

2012-02-03 11:10:53 : (DialerProcess) DEBUG: EXIT OnNewchannel
2012-02-03 11:10:53 : (DialerProcess) DEBUG: ENTER OnJoin
2012-02-03 11:10:53 : (DialerProcess) DEBUG: join:
params => Array
(
    [Event] => Join
    [Privilege] => call,all
    [Channel] => DAHDI/8-1
    [CallerIDNum] => unknown
    [CallerIDName] => unknown
    [ConnectedLineNum] => unknown
    [ConnectedLineName] => unknown
    [Queue] => 3401
    [Position] => 1
    [Count] => 1
    [Uniqueid] => 1328278253.55
    [local_timestamp_received] => 1328278253
)

2012-02-03 11:10:53 : (DialerProcess) DEBUG: ENTER notificarJoin
2012-02-03 11:10:53 : (DialerProcess) DEBUG: EXIT notificarJoin
2012-02-03 11:10:53 : (DialerProcess) DEBUG: EXIT OnJoin
2012-02-03 11:10:53 : (DialerProcess) DEBUG: ENTER OnNewchannel
2012-02-03 11:10:53 : (DialerProcess) DEBUG: newchannel:
params => Array
(
    [Event] => Newchannel
    [Privilege] => call,all
    [Channel] => Agent/9001
    [ChannelState] => 0
    [ChannelStateDesc] => Down
    [CallerIDNum] =>
    [CallerIDName] =>
    [AccountCode] =>
    [Exten] =>
    [Context] => from-internal
    [Uniqueid] => 1328278253.56
    [local_timestamp_received] => 1328278253
)

2012-02-03 11:10:53 : (DialerProcess) DEBUG: EXIT OnNewchannel
2012-02-03 11:10:54 : (DialerProcess) DEBUG: ENTER OnLink
2012-02-03 11:10:54 : (DialerProcess) DEBUG: bridge:
params => Array
(
    [Event] => Bridge
    [Privilege] => call,all
    [Bridgestate] => Link
    [Bridgetype] => core
    [Channel1] => DAHDI/8-1
    [Channel2] => Agent/9001
    [Uniqueid1] => 1328278253.55
    [Uniqueid2] => 1328278253.56
    [CallerID1] =>
    [CallerID2] => 3401
    [local_timestamp_received] => 1328278254
)

2012-02-03 11:10:54 : (DialerProcess) DEBUG: ENTER notificarLink
2012-02-03 11:10:54 : (DialerProcess) DEBUG: cola(s) candidata(s) [3401] no
se encuentra en cache de colas monitoreadas: Array
(
)

2012-02-03 11:10:54 : (DialerProcess) DEBUG: EXIT notificarLink
2012-02-03 11:10:54 : (DialerProcess) DEBUG: bridge: evento no corresponde
a llamadas monitoreadas!
2012-02-03 11:10:54 : (DialerProcess) DEBUG: EXIT OnLink
2012-02-03 11:10:58 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
    [historial_contestada] => Array
        (
        )

    [campanias] => Array
        (
        )

    [llamadas] => Array
        (
        )

)

2012-02-03 11:10:58 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
    [Agent/9001] => Array
        (
            [estado_consola] => logged-in
            [extension] =>
            [id_sesion] => 9
            [id_break] =>
            [Uniqueid] => 1328278218.54
            [info_hold] =>
            [num_pausas] => 0
        )

)

2012-02-03 11:10:58 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:10:58 : (DialerProcess) DEBUG: fecha_inicio       Uniqueid
     queue   agentnum        id_call event   Channel ChannelClient:
2012-02-03 11:11:21 : (DialerProcess) DEBUG: ENTER OnUnlink
2012-02-03 11:11:21 : (DialerProcess) DEBUG: unlink:
params => Array
(
    [Event] => Unlink
    [Privilege] => call,all
    [Channel1] => DAHDI/8-1
    [Channel2] => Agent/9001
    [Uniqueid1] => 1328278253.55
    [Uniqueid2] => 1328278253.56
    [CallerID1] => <unknown>
    [CallerID2] => 3401
    [local_timestamp_received] => 1328278281
)

2012-02-03 11:11:21 : (DialerProcess) DEBUG: EXIT OnUnlink
2012-02-03 11:11:21 : (DialerProcess) DEBUG: ENTER OnHangup
2012-02-03 11:11:21 : (DialerProcess) DEBUG: hangup:
params => Array
(
    [Event] => Hangup
    [Privilege] => call,all
    [Channel] => Agent/9001
    [Uniqueid] => 1328278253.56
    [CallerIDNum] => 3401
    [CallerIDName] => <unknown>
    [ConnectedLineNum] => <unknown>
    [ConnectedLineName] => <unknown>
    [Cause] => 0
    [Cause-txt] => Unknown
    [local_timestamp_received] => 1328278281
)

2012-02-03 11:11:21 : (DialerProcess) DEBUG: ENTER notificarHangup
2012-02-03 11:11:21 : (DialerProcess) DEBUG: EXIT notificarHangup
2012-02-03 11:11:21 : (DialerProcess) DEBUG: EXIT OnHangup
2012-02-03 11:11:21 : (DialerProcess) DEBUG: ENTER OnHangup
2012-02-03 11:11:21 : (DialerProcess) DEBUG: hangup:
params => Array
(
    [Event] => Hangup
    [Privilege] => call,all
    [Channel] => DAHDI/8-1
    [Uniqueid] => 1328278253.55
    [CallerIDNum] => <unknown>
    [CallerIDName] => <unknown>
    [ConnectedLineNum] => <unknown>
    [ConnectedLineName] => <unknown>
    [Cause] => 16
    [Cause-txt] => Normal Clearing
    [local_timestamp_received] => 1328278281
)

2012-02-03 11:11:21 : (DialerProcess) DEBUG: ENTER notificarHangup
2012-02-03 11:11:21 : (DialerProcess) DEBUG: EXIT notificarHangup
2012-02-03 11:11:21 : (DialerProcess) DEBUG: EXIT OnHangup
2012-02-03 11:11:29 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
    [historial_contestada] => Array
        (
        )

    [campanias] => Array
        (
        )

    [llamadas] => Array
        (
        )

)

2012-02-03 11:11:29 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
    [Agent/9001] => Array
        (
            [estado_consola] => logged-in
            [extension] =>
            [id_sesion] => 9
            [id_break] =>
            [Uniqueid] => 1328278218.54
            [info_hold] =>
            [num_pausas] => 0
        )

)

2012-02-03 11:11:29 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:11:29 : (DialerProcess) DEBUG: fecha_inicio       Uniqueid
     queue   agentnum        id_call event   Channel ChannelClient:
2012-02-03 11:12:00 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
    [historial_contestada] => Array
        (
        )

    [campanias] => Array
        (
        )

    [llamadas] => Array
        (
        )

)

2012-02-03 11:12:00 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
    [Agent/9001] => Array
        (
            [estado_consola] => logged-in
            [extension] =>
            [id_sesion] => 9
            [id_break] =>
            [Uniqueid] => 1328278218.54
            [info_hold] =>
            [num_pausas] => 0
        )

)

2012-02-03 11:12:00 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:12:00 : (DialerProcess) DEBUG: fecha_inicio       Uniqueid
     queue   agentnum        id_call event   Channel ChannelClient:
2012-02-03 11:12:31 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
    [historial_contestada] => Array
        (
        )

    [campanias] => Array
        (
        )

    [llamadas] => Array
        (
        )

)

2012-02-03 11:12:31 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
    [Agent/9001] => Array
        (
            [estado_consola] => logged-in
            [extension] =>
            [id_sesion] => 9
            [id_break] =>
            [Uniqueid] => 1328278218.54
            [info_hold] =>
            [num_pausas] => 0
        )

)

2012-02-03 11:12:31 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:12:31 : (DialerProcess) DEBUG: fecha_inicio       Uniqueid
     queue   agentnum        id_call event   Channel ChannelClient:
2012-02-03 11:13:01 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
    [historial_contestada] => Array
        (
        )

    [campanias] => Array
        (
        )

    [llamadas] => Array
        (
        )

)

2012-02-03 11:13:01 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
    [Agent/9001] => Array
        (
            [estado_consola] => logged-in
            [extension] =>
            [id_sesion] => 9
            [id_break] =>
            [Uniqueid] => 1328278218.54
            [info_hold] =>
            [num_pausas] => 0
        )

)

2012-02-03 11:13:01 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:13:01 : (DialerProcess) DEBUG: fecha_inicio       Uniqueid
     queue   agentnum        id_call event   Channel ChannelClient:
2012-02-03 11:13:33 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
    [historial_contestada] => Array
        (
        )

    [campanias] => Array
        (
        )

    [llamadas] => Array
        (
        )

)

2012-02-03 11:13:33 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
    [Agent/9001] => Array
        (
            [estado_consola] => logged-in
            [extension] =>
            [id_sesion] => 9
            [id_break] =>
            [Uniqueid] => 1328278218.54
            [info_hold] =>
            [num_pausas] => 0
        )

)

2012-02-03 11:13:33 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:13:33 : (DialerProcess) DEBUG: fecha_inicio       Uniqueid
     queue   agentnum        id_call event   Channel ChannelClient:
2012-02-03 11:14:04 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
    [historial_contestada] => Array
        (
        )

    [campanias] => Array
        (
        )

    [llamadas] => Array
        (
        )

)

2012-02-03 11:14:04 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
    [Agent/9001] => Array
        (
            [estado_consola] => logged-in
            [extension] =>
            [id_sesion] => 9
            [id_break] =>
            [Uniqueid] => 1328278218.54
            [info_hold] =>
            [num_pausas] => 0
        )

)

2012-02-03 11:14:04 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:14:04 : (DialerProcess) DEBUG: fecha_inicio       Uniqueid
     queue   agentnum        id_call event   Channel ChannelClient:
2012-02-03 11:14:35 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
    [historial_contestada] => Array
        (
        )

    [campanias] => Array
        (
        )

    [llamadas] => Array
        (
        )

)

2012-02-03 11:14:35 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
    [Agent/9001] => Array
        (
            [estado_consola] => logged-in
            [extension] =>
            [id_sesion] => 9
            [id_break] =>
            [Uniqueid] => 1328278218.54
            [info_hold] =>
            [num_pausas] => 0
        )

)

2012-02-03 11:14:35 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:14:35 : (DialerProcess) DEBUG: fecha_inicio       Uniqueid
     queue   agentnum        id_call event   Channel ChannelClient:
2012-02-03 11:15:06 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
    [historial_contestada] => Array
        (
        )

    [campanias] => Array
        (
        )

    [llamadas] => Array
        (
        )

)

2012-02-03 11:15:06 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
    [Agent/9001] => Array
        (
            [estado_consola] => logged-in
            [extension] =>
            [id_sesion] => 9
            [id_break] =>
            [Uniqueid] => 1328278218.54
            [info_hold] =>
            [num_pausas] => 0
        )

)

2012-02-03 11:15:06 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:15:06 : (DialerProcess) DEBUG: fecha_inicio       Uniqueid
     queue   agentnum        id_call event   Channel ChannelClient:
2012-02-03 11:15:36 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
    [historial_contestada] => Array
        (
        )

    [campanias] => Array
        (
        )

    [llamadas] => Array
        (
        )

)

2012-02-03 11:15:36 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
    [Agent/9001] => Array
        (
            [estado_consola] => logged-in
            [extension] =>
            [id_sesion] => 9
            [id_break] =>
            [Uniqueid] => 1328278218.54
            [info_hold] =>
            [num_pausas] => 0
        )

)

2012-02-03 11:15:36 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:15:36 : (DialerProcess) DEBUG: fecha_inicio       Uniqueid
     queue   agentnum        id_call event   Channel ChannelClient:
2012-02-03 11:16:08 : (DialerProcess) DEBUG: estado actual de campañas =>
Array
(
    [historial_contestada] => Array
        (
        )

    [campanias] => Array
        (
        )

    [llamadas] => Array
        (
        )

)

2012-02-03 11:16:08 : (DialerProcess) DEBUG: estado actual de agentes =>
Array
(
    [Agent/9001] => Array
        (
            [estado_consola] => logged-in
            [extension] =>
            [id_sesion] => 9
            [id_break] =>
            [Uniqueid] => 1328278218.54
            [info_hold] =>
            [num_pausas] => 0
        )

)

2012-02-03 11:16:08 : (DialerProcess) DEBUG: current_calls:
2012-02-03 11:16:08 : (DialerProcess) DEBUG: fecha_inicio       Uniqueid
     queue   agentnum        id_call event   Channel ChannelClient:



El 3 de febrero de 2012 11:12, <alexissaucedo en gmail.com> escribi├│:

> Dale pasa el log y ah├ş vemos que te anda pasando
> Enviado desde mi BlackBerry de Personal
>
> -----Original Message-----
> From: Alejandro Cabrera Obed <aco1967 en gmail.com>
> Sender: general-es-bounces en lists.elastix.org
> Date: Fri, 3 Feb 2012 11:10:03
> To: Lista general de discusion en Espanol<general-es en lists.elastix.org>
> Reply-To: Lista general de discusion en Espanol <
> general-es en lists.elastix.org>
> Subject: Re: [Elastix General-es] Call Center: las llamadas no aparecen en
>  la consola de agente
>
> _______________________________________________
> General-es mailing list
> General-es en lists.elastix.org
> http://lists.elastix.org/mailman/listinfo/general-es
>
>
> _______________________________________________
> General-es mailing list
> General-es en lists.elastix.org
> http://lists.elastix.org/mailman/listinfo/general-es
>



-- 
Alejandro Cabrera Obed
aco1967 en gmail.com
www.alejandrocabrera.com.ar
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